Please read these Terms & Conditions carefully before creating an account on Joay 9. They define the rights and responsibilities of both you and us.
All of Joay 9's Terms & Conditions are available on this page in Bengali. By using the platform, you are deemed to have accepted these terms.
Key Highlights
A brief summary of the key points is provided below. Full details can be found in the sections further down.
Only individuals aged 18 and above may open an account. Providing accurate information is mandatory. Only one account is permitted per person.
Minimum deposit is ৳500. Withdrawals are typically processed within 24 hours. KYC verification is mandatory.
Each bonus has its own wagering requirements. Misuse of bonuses may result in account termination.
Bets can be changed at any time before they are finalized. If a match is cancelled, all bets will be refunded.
Protecting your personal information is our responsibility. No data is shared with third parties.
You can set deposit limits, self-exclusion, and session limits. If you need help, please contact us.
By accessing and using the Joay 9 platform, you automatically agree to these Terms & Conditions. This agreement constitutes a legally binding contract between Joay 9 and its users.
Please read these Terms & Conditions carefully. If you disagree with any part, please do not use Joay 9. Continued use of the platform will be taken as confirmation that you have read and accepted all terms.
Important: These terms have been provided in Bengali for your convenience. However, the English version shall prevail in the event of any legal dispute.
Joay 9 reserves the right to modify, add to, or remove these Terms & Conditions at any time. Continued use of the platform following any changes constitutes acceptance of the updated terms.
To create an account on Joay 9, you must meet the following requirements:
If a single person creates multiple accounts, all accounts will be closed and all funds may be forfeited. If multiple members of the same household operate accounts from the same device or IP address, Joay 9 reserves the right to investigate.
Accounts created with false information may be terminated at any time, and deposited funds may not be returned.
Joay 9 verifies the age and identity of every user to ensure responsible gaming. This process is known as KYC (Know Your Customer).
Withdrawals may be placed on hold until KYC verification is complete. The verification process typically takes 24–48 hours.
Please note: KYC verification is there to protect you — it ensures that only you can withdraw your funds.
Withdrawals can only be made to the same payment method used for the deposit. Joay 9 reserves the right to request additional verification for any unusual transactions.
If your withdrawal is delayed for any reason, please contact our 24/7 support team. support@joay9.wine
Joay 9's bonus and promotion offers are designed to provide extra value to our users. Each bonus comes with its own specific terms and conditions.
Tip: Read the specific terms for each promotion carefully, as they may differ from the general bonus conditions.
All betting activity on Joay 9 is governed by the following rules:
Placing a bet on multiple events at once is called a parlay. To win a parlay, you must win every event included. If even one leg loses, the entire bet is lost. However, winning a parlay pays out at multiplied odds.
The following activities are strictly prohibited on the Joay 9 platform:
Engaging in any of the prohibited activities listed above will result in permanent account closure, and deposited funds may be forfeited.
Joay 9 reserves the right to temporarily or permanently close an account under the following circumstances:
You may close your account at any time by emailing support@joay9.wine. Please withdraw all funds before requesting account closure.
Joay 9 places responsible gaming at the top of its priorities. Betting should be a form of entertainment — it should never be a source of financial hardship.
If you feel that betting is having a negative impact on your life, please reach out to us immediately. For more information, visit our Responsible Gaming Page.
Joay 9 takes the security of your personal information seriously. Any data we collect is used solely for service improvement, KYC verification, and legal compliance purposes.
To learn more, visit our Privacy Policy Read the page.
For any disputes or complaints, please contact our customer support team first. We are committed to providing a fair and prompt resolution at all times.
Please note: In the event of a dispute over a bet outcome, Joay 9's decision is final — though we always operate on the principle of fairness.
Joay 9 reserves the right to update these Terms & Conditions at any time. Users will be notified of significant changes via email or an on-platform notification.
Continued use of the platform after any changes to the Terms & Conditions constitutes acceptance of the updated terms. We recommend visiting this page regularly.
Last Updated: January 2026. Next review scheduled for July 2026.