Please read this Privacy Policy before using the Joay 9 platform. It clearly explains what data we collect, how we store it, and whether any of it is shared with third parties.
Protecting your personal data is Joay 9's top priority.
Why we're different
Joay 9 follows internationally recognised technology and standards to protect user data.
All your data is protected with 256-bit SSL encryption. Third parties can never access or read your information.
Joay 9 never sells or commercially exploits your personal information to third parties.
Your data is stored on highly secure servers and undergoes regular security audits.
You can request to view, update, or delete your information at any time.
What data is collected and why — all clearly explained on this page.
You are informed about cookie usage and can adjust your preferences at any time.
Welcome to Joay 9. Our Privacy Policy explains how we collect, store, and use your personal information. By using our platform, you agree to this Privacy Policy.
Joay 9 believes your personal data belongs to you. That's why we only collect what is genuinely necessary to provide our services — collecting unnecessary data goes against our principles.
Important: This privacy policy applies solely to the joay9.wine domain. Third-party websites or apps may have their own privacy policies, for which we are not responsible.
This policy is written in Bengali for your convenience. If you have any questions, feel free to contact our support team directly.
Joay 9 collects two types of information — what you provide directly and what is gathered automatically as you use the platform.
| Data type | When It Is Collected | Why it's needed |
|---|---|---|
| Name, date of birth | At the time of registration | To verify your identity and confirm your age |
| Email address, phone number | At the time of registration | For Account Communications & Security |
| Address | During KYC Verification | To meet legal requirements |
| Copy of ID Document | During KYC Verification | To verify identity and age |
| Payment details | At the Time of Transaction | To process deposits and withdrawals |
We do not store your full payment card number. Payment information is always encrypted and processed through a secure payment gateway.
Joay 9 uses your information only for specified purposes. Before using any data for a given purpose, we ensure it is legally justified and necessary.
With your consent, we may send you new offers, promotions, and updates via email or SMS. You can withdraw this consent at any time. Every marketing email will include an unsubscribe option.
Our Commitment: We never sell your information to advertisers or data brokers. Your data is used solely to improve the quality of service we provide to you.
Joay 9 does not share your personal information with third parties — though there are limited circumstances where this may be necessary.
In all of the above cases, we ensure that third parties also adhere to appropriate privacy standards. Organisations contracted with us may not use your information for their own marketing purposes.
Joay 9 never shares your information with advertising companies, data brokers, or other betting companies.
Joay 9 uses cookies on its website. Cookies are small files stored in your browser that help improve your browsing experience.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent the platform from working properly.
Joay 9 uses industry-standard security measures to keep your information safe.
In line with legal requirements, we may retain your account information for up to 5 years. Certain data may be kept even after account closure due to legal obligations. However, marketing data will be deleted immediately upon your request.
Security tip: Use a strong password and enable two-factor authentication to keep your account secure.
As a Joay 9 user, you have several important rights regarding your personal data.
To exercise any of these rights, reach out to us by email at: privacy@joay9.wine. We will aim to respond within 30 days.
If you request deletion of your data, certain information may be retained due to legal obligations — such as records of financial transactions. We will inform you in detail if this applies.
Joay 9 is strictly not intended for anyone under the age of 18. We do not knowingly collect data from children or minors.
If a parent or legal guardian discovers that their child under 18 has created an account on Joay 9, please contact us immediately. We will close the account and delete all associated data.
Joay 9 uses trusted third-party services for payment processing and verification on the platform. These providers work on our behalf and are not permitted to use your data for any purpose beyond what we specify.
We have data processing agreements in place with every third party, binding them to strict obligations to protect your information.
If you follow an external link, that website's own privacy policy will apply — not Joay 9's. Please review third-party sites' policies before using them.
Joay 9 reserves the right to update this privacy policy at any time. If significant changes are made, you will be notified via email or a platform notification.
The date of any changes will always appear at the top of this page under "Last Updated." We recommend checking this page regularly.
For any privacy-related questions, requests, or complaints, please get in touch with us:
We will aim to respond to your request within 30 days. For urgent matters, reaching out via live chat will get you a faster response.
Your information is safe with us. Joay 9 has earned the trust of millions of users across Bangladesh, and we remain fully committed to upholding that trust.
Get started today
Your information is fully protected at Joay 9. Register now and enjoy the best betting experience — completely secure.
Not applicable to users under 18 • Play responsibly